Musings
I'm on the Board of the local regional theater, so my wife and I attend every production. A new, upscale restaurant opened immediately across the street, replacing one that had closed, so our pre-theater dinner plans appeared to receive a nice jolt of adrenaline.
Or so we thought.
When we arrived at Albatross (my name for it here), our reservations had been lost. An unsmiling host was desperately trying to find various lost items on his lap top, but assured us we could be accommodated. We were escorted to the barn-like upstairs dining room, at which point I informed the hostess that we would immediately repair downstairs, where I claimed my favorite corner banquette, still in place from Albatross's predecessor.
We waited ten minutes for a wait person, still longer for drinks and bread. Our appetizers arrived exactly one hour after we had been seated. By this time I was well into a comedy act which was drawing rave reviews from tables to either side. I observed three meals returned, a half-dozen diners complaining about lack of a meal to return, and four people who returned their cocktails as undrinkable—something I've not seen in my history of dining out seven nights a week for over ten years.
Our main course arrived 35 minutes after the appetizers, and we were able to make the curtain across the street with five minutes to spare, before which I tried to tell the manager that I wasn't going to pay, but he had anticipated me and ran over to explain that all charges were waived. (We left the harried server a nice tip.)
There were a lot of free dinners at Albatross that night. Our food, though not as hot as it should have been, was inventive, well presented, and quite good. Because of the manager's classy act, I'll go back. In fact, responding well to problems is a fundamental ingredient in customer service (no one goes home to proclaim that the airplane was clean or room service arrived on time—people are more impressed when problems are fixed or atoned for).
Yet there's a larger lesson here for our life balance that is too often subsumed by coping, stress, difficulties, and obstacles: We have to be prepared for success.
We dined at Albatross on a Saturday night that also happened to be Valentine's Day. One would expect a full restaurant with two or three turnovers, starting with pre-theater, and that's exactly what Albatross drew. Yet the kitchen, systems, wait staff, and procedures were not ready for the victory. Instead of a triumph, they had an onslaught. Instead of profit, they had loss. Instead of….well, you get the idea.
My observation is that so many of us spend time trying to anticipate, avoid, and/or atone for failure that we actually fail to plan for success. Consequently, we don't exploit, capitalize on, or extend our victories. There is nothing unethical about relishing achievement, nothing criminal about taking a victory lap, nothing illegal about rejoicing in the moment.
Think about it. Do you plan to take care of waylaid luggage and jet lag on your vacation, but fail to find great local opportunities when you're there? Do you admonish your kids about peer pressure, sexual activity and drugs, but fail to show up with a camera at their dance recitals and ball games? Do you diligently find the money to invest in retirement or debt reduction, but never use any for an unexpected gift or trip?
It's important to drive defensively and avoid accidents, but not if you don't do anything productive at your destination. Prepare yourself for success, or you'll never truly experience triumph in its entirety.
Look upon the varied aspects of life as harbingers of success ahead, and not as the mythic, doomsday albatross.
The Language Doctor is IN
Reader Koby Fleck suggested this feature, knowing that I love language and I'm a writer.
This issue: Mythological words
- Heighth: Sorry, it's length, width, and height.
- Snuck: Nope, the past tense is "sneaked."
- Forte: One of my great favorites. Pronounced "fort" it is French for "strong."
- Pronounced "fortay" it is Italian for loud. It is misused by 90% of the people I meet. When someone says, "Her fortay is marketing," it actually means that she's screaming her message.
Note: The above is true no matter what a new-age, hippy, abridged dictionary might say!