Million Dollar Consulting® Services
An OverviewSince 1983, Summit Consulting Group, Inc. has been assisting organizations to improve productivity and performance. Our clients include corporate giants such as Merck, Hewlett-Packard and GE, major non-profits such as the American Institute of Architects and the American Press Institute, entrepreneurial, high-growth firms such as Tastemaker and Household Retail Services, and specialized firms such as Consumers Power and Allergan Optical. In the public sector we've worked with organizations such as the U.S. Department of Justice, New York's Office of Business Permits and Regulatory Affairs, and City University of New York. Internationally, we've assisted the British Standards Institute, Lucas Engineering, Bell Northern Research and the Singapore Straits Times, among scores of others.
Our work is collaborative, involving client personnel and resources and the transfer of skills to the client. Although 80% of our annual work is generally for existing clients, it consists of predominantly new project work. Our engagements are usually completed within one to six months. We work against specific objectives with clearly-established outcomes and timing, contributing to client business goals.
Our experience and results indicate that improved performance requires investment in people, systems and support structures. However, that investment does not require additional resources, but rather the redeployment of talents, resources and energy already present.
Executive Director Human Resources
Merck & Co., Inc.
Our PhilosophyOur approaches revolve around a simple idea: Improving the client's condition.
One of the fundamentals of our success is to utilize the existing talents and resources of the organization to enhance customer satisfaction and business goals, by directing talents and resources outward, not inward.
What We DoThese are just a few examples from our hundreds of international clients. They highlight specific interventions for these clients, not the full range of our work over the years for any of them.
Chairman and CEO
Organizational RedesignFor the American Institute of Architects we helped to design a new organizational structure, including national and local components and forms of governance, to maximize services to members. We involved members, component executives, staff officers, former members, prospective members, public policy-makers and other associations to formulate a comprehensive structure that brings services closer to members and creates higher levels of involvement, fostering greater perceived value-added.
Course DesignFor Merck & Co., Inc. we designed educational programs in topics ranging from territory management to presentation skills for international audiences, utilizing custom-designed video, audio, self-paced learning materials, and facilitator-led sessions. These programs have been translated into over a dozen languages, and provide for consistency of results across cultural and geo-political borders.
Director of Marketing
Credit Union League of Massachusetts
DiversityFor Merck & Co., Inc. we also designed and conducted focus groups to gather information on the perceived treatment of minorities and women throughout the organization. Our recommendations focused on current inequities, futures needs in recruitment, retention and advancement opportunities. We provided the basis for education and communication to create an appreciation of the value of diversity, as opposed to the "diversity management" that too often results in an attempt to make everyone look and act the same.
Strategy FormulationFor Tastemaker we provided a strategy formulation process which we facilitated for the global management team, enabling the organization to allocate priorities and resources based upon a comprehensive, global business concept. One of the results has been to allow the organization to maintain its entrepreneurial nature while implementing basic systems necessary to maintain quality during dramatic growth.
President, Central Illinois
Service And QualityFor Mercedes-Benz of North America we designed a program for dealer/ principals developing the need for greater emphasis on customer service and relationships, and the pragmatic business results that can be achieved from the "intangible" parts of the business. The program was rolled-out across the U.S. with the endorsement of the dealer council and corporate office as an integral part of Mercedes' strategy to enhance the emphasis on customer service.
Systems DesignFor Tastemaker we also analyzed global operations to determine the core competencies that would be required for future success, then incorporated these into a performance development and evaluation system that supports a comprehensive succession planning approach.
Director of Training and Development
For General Electric we designed and implemented programs for its Professional Development Course in the areas of innovation, behavior change and ethical conduct. Those programs have been provided for individual contributors and professionals from every business unit on a regular basis, utilizing pragmatic business concepts and immediate application to actual job concerns.
Human Resources Strategies
For Marine Midland Bank we evaluated human resource capabilities and responsibilities in light of corporate business goals, and assisted in the design of a comprehensive human resources strategy which focused on the measurable attainment of specific high-priority business goals. This resulted in the creation of a curriculum based upon business outcomes, creating a direct link between human resource interventions and business results.
For Household Retail Services we created a custom-designed program on ethical management practices. Beginning with the top executives and extending down as a required program for all of management, the workshops created the opportunity to safely explore ethical dilemmas, and created a common language and philosophy for addressing them. Feedback from the workshops enabled the president to remove inadvertent internal ethical conflicts, and to help prevent external ethical problems. The organization has emphasized to its employees and its customers that it expects to do well by doing right.
Sales and Acquisition
For Calgon, Inc. we assisted in the communications and counseling programs required to ensure the successful sale of this organization, leading to a transition that was managed with a minimum of work disruption and turnover. This included employee assistance on toll-free lines and consultation on the communication strategy employed with customers, employees and the public.
Office of Business Permits and Regulatory Assistance
State of New York
For the British Standards Institute we designed and implemented a program to foster innovation at all levels in order to take the correct strategic positioning relative to the European Economic Community, ISO 9000 and other developing standards. The intent was for the institute to act in an innovative and not defensive manner as national economic boundaries disappeared. The results included self-directed teams organized around new projects which they championed and justified to top management in terms of viability and return. The intervention was cited by management as "the most innovative process ever implemented here."
Re-engineeringFor Calgon, Inc. we also worked with the CEO and top management to assess and establish the appropriate management structure and staffing to meet projected customer needs in the future. Once identified, we introduced team-building, individual skills-building and customer assessment devices to implement the design. The work included executive assessments and evaluations, and collaboration on the acquisition of senior people for key posts.